The Hard Copy Edge improves communication and the discovery process

About Us > Quality Control:

We are proud of our ability to consistantly provide our clients with documents that have to adhere to a strict set of quality control guidelines.  This steadfast pursuit of excellence gives us The Hard Copy Edge in furnishing our clients with peace of mind and the ability to rest assured that their documents are accurate and complete.

Quality Control

This is accomplished through:

  • Ongoing staff training
  • Record review for quality
  • Record review for accuracy
  • Certificates of No Records are verified
  • Statements are reviewed for any further action
  • All records are accompanied by a Quality Assurance Statement

Any documents that do not meet our specifications for release are returned to a Customer Service Representative to re-contact the facility to ensure compliance. This results in our clients receiving records they can rely on.

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