The Hard Copy Edge improves communication and the discovery process

Services > FAQ's:

HOW LONG DOES IT TAKE TO GET RECORDS?
Worker’s Compensation related orders are completed in an average of 15 days. Liability orders are completed in an average of 30 days.

HOW MUCH DOES IT COST?
The average invoice is $65.00 per location.  Please contact sales@hardcopy-online.com for a price quote.

HOW CAN I ORDER?
  • Online            
  • Fax                 
  • Phone             
  • U.S. Mail

CAN YOU OBTAIN RECORDS OUTSIDE OF CALIFORNIA?
We work with a network of affiliates nationwide to obtain documents wherever needed.

WHAT IF I DO NOT HAVE THE ADDRESS INFORMATION FOR A LOCATION?
Our Research Department has over 20 years experience in tracking down locations. They are fully trained and equipped with the latest tools to aid them in their search. In addition to our data base of over 350,000 facilities, numerous web sites, organizations and agencies, we pride ourselves on going the extra step by reviewing other records obtained on your assignment for information.

CAN YOU HANDLE LARGE PRODUCTION JOBS?
Second Sets, a wholly owned Hard Copy subsidiary, is a reprographic service which includes the reproduction of blueprints, document copying, color laser copying and other related miscellaneous services such as binding, collating and stapling. In addition, Second Sets provides storage solutions by scanning and archiving files.

CAN I VIEW MY RECORDS ON LINE?
Yes! All documents are archived at hardcopy-online in PDF format. These files can be downloaded to your desktop or viewed on our site.

WHAT IF AN ONLINE DOCUMENT CAN NOT BE VIEWED?
Records are made available online for two years. After that they are permanently archived and can be made available online by request.

WHAT DO YOU DO TO AVOID CERTIFICATES OF NO RECORDS?
The original data is reviewed for accuracy when we enter the order. If a facility states that there are no records we double check to make sure that they have indeed checked all avenues – aka’s, storage, etc. We do not have them sign the Certificate of No Records until we are sure they have exhausted their search. All Certificates of No Records and/or Statements are reviewed by our Quality Control Department before leaving our office.

WHAT DO YOU DO TO INSURE THAT THE RECORDS ARE ACCURATE?
The original data is reviewed for accuracy when we enter the order. We request that the  Custodian Of Records sign the Declaration – Certification of Records Copied stating that they have provided the correct documents. Our Field Representatives review the records as they are copied. Our Quality Control Department audits each file with a 15 point inspection list to ensure accuracy.

WHAT IF I DO NOT WANT TO RECEIVE PAPER COPIES?
Documents are always available at hardcopy-online 24/7. Documents can also be provided on a CD Rom.

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